Privacy Policy

Tried & True Gardening Services ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and applicable data protection laws.

This policy explains how we collect, use, disclose, and protect your information.

1. What Information We Collect

We may collect personal information including:

• Full name

• Phone number

• Email address

• Property address (for service enquiries or quotes)

• Any information you submit via forms, email, or phone

We may also collect non-personal data such as:

• IP address

• Browser type and device

• Pages visited and time on site

2. How We Collect Information

We collect information when you:

• Submit a contact or quote form

• Call, email, or message us

• Interact with our website

• Engage with our advertising

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotes

• Deliver gardening and maintenance services

• Communicate about bookings or follow-ups

• Improve our website, services, and customer experience

• Conduct marketing and advertising (where permitted)

4. Cookies, Analytics & Tracking Technologies

Our website may use cookies and third-party tools including:

• Google Analytics

• Google Ads

• Meta (Facebook) Pixel

These tools help us understand website traffic, measure advertising performance, and improve our services.

These providers may collect data such as your IP address, browsing behaviour, and interactions with our website.

You can manage or disable cookies through your browser settings.

5. Use of Your Information for Marketing

We may use your information to:

• Respond to enquiries

• Provide relevant service information

• Improve advertising performance

We do not send spam and will only contact you in relation to your enquiry or services unless you opt in to marketing communications.

6. Disclosure of Information

We do not sell or rent your personal information.

We may disclose your information to:

• Service providers (e.g. website hosting, analytics providers)

• Contractors or staff involved in delivering services

• Legal authorities where required by law

7. Data Storage and Security

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.

However, no data transmission over the internet is completely secure.

8. Access and Correction

You may request access to or correction of your personal information at any time by contacting us.

9. International Users (GDPR Notice)

If you are located outside Australia, including the European Economic Area (EEA), your information may be transferred to and stored in Australia.

By using our website, you consent to this transfer.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

12. Contact Us

If you have any questions or requests regarding your privacy, please contact:

Tried & True Gardening Services
Perth, Western Australia
Email: contact@triedandtrueservices.com.au

Last updated: April 2026